Customer Services

To let us deal with your query effectively, please click here for our Frequently Asked Questions (FAQs) section. There, you will find answers to questions such as:

How do I pay?

by credit and debit card

We accept most major cards including Visa, MasterCard, Switch/Maestro, Solo, Visa Delta and Visa Electron.

We are unable to accept payment via cheque, PayPal or any method other than those listed above.

over the phone

If for any reason your are not comfortable paying online, we do accept payment over the phone. You can do so by contacting our customer services team on 0808 202 0242 (9am – 5.30pm, Monday to Friday inclusive). All calls are free. Our staff would be delighted to help you with your order.  

Where is my order?

Once you have made an order online, you will be able to track its status. Log into My Account and select Order History, where you can then view the details of pending or completed orders. You will receive a confirmation email when you submit your order and a dispatch email when your items are on the way. Our postage provider HDNL have a tracking service – Click Here to track your order.

For more order and delivery information, have a look at the FAQ section or Delivery and Returns section.

How do I change my personal details?

Before you order online, you will need to set up an account to make it faster for you at the checkout. If you have changed your name or address, you can automatically update your personal details in My Account. Select Personal Details and you will be able to update details accordingly.

Where can I find the location and contact details of my nearest Edinburgh Woollen Mill Store?

The Edinburgh Woollen Mill has over 300 stores nationwide. The business is divided into High Street, Tourist and Destination stores, though the product for sale on our website focuses specifically on our High Street range. To find your local Edinburgh Woollen Mill Store Click Here for our Store Finder.

Customer Services Team

If you have had a look at the FAQs section and still need to contact us, please do so using the following means:

Telephone (FREEPHONE): 0808 202 0242 (9am – 5.30pm, Monday to Friday)Email: [email protected]Post: Customer Services, The Edinburgh Woollen Mill, Waverley Mills, Langholm, Dumfriesshire, DG13 0EB.